Once an order is placed, please allow two to four business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.

Please contact us if you have not received your 'Delivered' order or it has been lost in transit by the carrier and we would be happy to assist.

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. 

At this time we are not able to offer exchanges. We recommend requesting a return for the item you'd like to return at returns.shopshashi.com and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a store credit to your email address. 

We apologize that you received a damaged item. Please send a photo of the damaged product to support@shopshashi.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 90 day purchase window cannot be returned or refunded. 

For press inquiries please contact pr@shopshashi.com