Once an order is placed, please allow two to four business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped. You may also track your order here
Please contact us if you have not received your 'Delivered' order or it has been lost in transit by the carrier and we would be happy to assist.
Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 business days from the date your return tracking information shows Delivered.
Yes, please follow the steps in the return process. You will have an options to chose return or exchange. You can start your exchange process here: returns.shopshashi.com.
We apologize that you received a damaged item. Please send a photo of the damaged product to support@shopshashi.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 90 day purchase window cannot be returned or refunded.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 4 weeks of purchase. After 4 weeks from your order date, items are not considered faulty and are as a result of normal wear and tear.
If your item is faulty upon receipt, you may return it for a refund by logging into returns.shopshashi.com.
Yes, we offer standard and express shipping options globally.
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
