Exchanges and Returns

EXCHANGES & RETURNS

 

Exchange policy

We offer a 14-day exchange. Products must be in their original packaging and it must not be worn and kept in a re-sellable state. If we find that it has been worn, we will send the items back to you.

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

If you want to exchange for a different product entirely, you may need to pay the difference in RRP.

Important: Please contact us to authorize your return or exchange before returning to our address so that we can log your request and send you a returns form to insert in the package. If you do not do this, we might be unable to locate your exchange or return request and therefore we might not be able to process it. Please also keep proof of postage.

Our returns address:

SHASHI Jewelry Returns (Return no: # insert your order number)
790 Madison Ave, 
Rm 405
New York, NY 10065

You MUST process your return here


Bundles / Promotions exchange

You can exchange items in your bundle or promotion for anything else in the same bundle / promotion. If the items are not in the bundle, you will need to pay the difference.


Returns policy

We offer a 14-day returns policy. Please contact us within this timeframe with your order number, a brief explanation of why you are returning the goods. We allow refunds on most sale items, bundles and promotions* (except final sale items).

Items must be in a re-sellable state, in its original packaging with its labels still on. If we find that items are used, we will send back the items to your original address.

We do not refund shipping fees for returns.

Returns Exclusions

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

Returning a bundle / promotion

You can return the entire bundle / promotion for a full refund.

However please note that you cannot return part of the bundle or promotion for a proportional refund. You can, however, exchange an item for another item featured in the bundle or promotion that you purchased.

Earrings are non-refundable, therefore the bundle or promotion is non-refundable.

EXCHANGE / RETURNS CENTER

To start the return process for your order, please fill in the appropriate form and a customer service rep will get back to you with the next step. 

Please note that if your item or parcel is damaged, please fill in the Damaged items Form instead of the refund form so that you are able to attach photos.

 

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