Hi! We hope you love your new SHASHI as much as we do, but if you need to make a return for any reason, here are the details:
Items may be returned within 14 days of you receiving your order. To receive a prepaid label please submit you return request here for our review. Please allow 2-3 business days to review your request.
Items must be returned in their original condition, unworn, unwashed, undamaged, unused, and with all original tags attached. If caution is not made while trying on, we may reject the return.
All returns are only accepted on unworn, unaltered and immaculate items returned in original packaging. Any returns that do not meet our policy will be sent back to the customer.
SHASHI only offers store credit, no refunds. Returns may only be made once, items purchased with a store credit are non-refundable. Once we receive your return, please allow 3-5 business days to be processed.
Unfortunately, we are unable to offer exchanges. If you would like to exchange an item from your order, simply return the original item for a store credit and place a new order.
If you receive an incorrect item or an item that is damaged, please contact customer service immediately. Please send a photo of the damaged item if applicable. You have 48 hours after the purchase to exchange or get a replacement.
Simply ship the items you wish to return back to us!
1. Fill out your returned items on the invoice.
2. Pack your item(s) and invoice into a box.
3. Reach out to firstname.lastname@example.org for return address.
Order # ___________
Please note, all international shipping fees with making returns are the responsibility of the customer and will not be refunded. Any duties and taxes paid are also nonrefundable. SHASHI is not responsible for international shipping fees or lost returns.