We know carrier issues and delays can happen, if you have not received your order by the 3rd business day after it has been scanned as "Delivered," please contact Customer Service for assistance. We find that carriers may scan a package as “Delivered” when it is still out for delivery and will deliver within the next three business days. If after 3 business days, you have still not located your delivery, and you have checked the surrounding delivery address, Customer Service will coordinate the refund of your order to original payment method for re-ordering.
Note: SHASHI is not currently set up for reshipment orders or exchanges and requires that a new order is placed with the returned funds.If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.
